Job Announcement: Visitor Services Assistant
Letterform Archive seeks a Visitor Services Assistant to be the friendly and helpful face of the Archive, ensuring every guest has an inspirational experience.
Do you love good design? Do you believe the world needs a little more inspiration these days? Would you like to help make this happen?
Reporting to the Collections Programming Manager, the Visitor Services Assistant will be the first point of contact for phone calls, emails, and in-person visitors.
Letterform Archive is a nonprofit center for inspiration, education, and community. We offer hands-on access to a curated collection of over 75,000 items related to lettering, typography, calligraphy, and graphic design. Every year, we welcome thousands of visitors from across the world, including students, practitioners, and design admirers from every creative background.
In addition to hosting visits and public events, the Archive serves a global community through social media, an online archive featuring state-of-the-art photography, and a book program that draws from the collection as well as publishes new work from its contributors. We offer courses and workshops in type design, calligraphy, and typography. We also curate exhibitions of our holdings and organize lectures by visiting artists and designers.
As a close-knit team of typophiles, lettering lovers, graphic design fans, and book arts enthusiasts, everyone at the Archive — regardless of role — helps in some way to promote the collection, offering tours, assisting at events, and engaging with the design community at large.
- Serve as the friendly and helpful first point of contact for general inquiries; answer phone calls and respond to emails and voicemails promptly; forward department-specific questions and requests as needed
- Greet and check in on-site visitors, answer questions, and proactively find ways to improve the guest experience
- Assist visitors in the Archive Bookshop and operate the point-of-sale system
- Create and maintain listings in the Archive’s online ticketing platform
- Assist with crowd management as needed, including after-hours events
- Ensure visitor compliance with the Archive’s COVID-19 safety practices
- Ensure that required contact information is collected from all Archive visitors, either by registration in advance (preferred) or by registration on site
- Actively promote memberships and Archive events
- Handle cash responsibly and balance cash drawer daily
- Stay up-to-date on — and be prepared to share information about — current and upcoming exhibitions, public programming, and other events
- Distribute Archive collateral to visitors and restock in public spaces as needed
- Ensure that public areas are set up appropriately for tours, classes, and events
- Maintain the general safety and cleanliness of public areas and escalate issues to janitorial or other staff as needed; monitor gallery for safety and security issues
The guest experience coordinator will frequently be required to perform desk-based computer tasks and file or sort paperwork.
They may less frequently be required to move items weighing up to 25 pounds; push and maneuver a fully-loaded book truck weighing up to 60 pounds.
The Archive will provide reasonable accommodations to an employee with a disability who requires accommodations to perform the essential functions of their job.
We recognize that candidates will have varying career paths and no single candidate will match the qualifications for this role perfectly. Ideally, candidates will have most, but not necessarily all, of the following on their resume:
- 2+ years of customer service or receptionist experience in an arts, hospitality, or retail environment
- 1+ year of experience as a cashier or with operating a point-of-sale (POS) system
- Passion for or expertise in an area of specialization appropriate to our collections (e.g., graphic design, typography, book arts, etc.)
- Experience using Google Workspace, MacOS, and a point-of-sale (POS) system
We value candidates whose skills and lived experience have prepared them to understand and uphold our core values of collaboration, hospitality, creativity, humility, and accessibility. The ideal candidate is also:
- Friendly, welcoming, patient, and customer service-oriented
- Excellent oral and written communication skills
- Exceptional problem solving and organizational skills
- Detail oriented
- Curious and eager to learn
- Flexible and comfortable in a rapidly changing environment
Belonging, Dignity, & Justice
Letterform Archive believes strongly in building a workplace that provides for everyone to reach their full potential and thrive as both workers and people.
To help achieve that goal, the Archive seeks to build a culture where:
- our team members have a sense of belonging by feeling physically, emotionally and psychologically safe;
- the inherent dignity of each person is upheld; and
- our policies are rooted in justice by being restorative in nature and practice.
Belonging, dignity, and justice also means centering the voices and experiences of marginalized people and we encourage all qualified candidates to apply, including: women; Black, Indigenous, and people of color; folks who are trans or nonbinary; people who are queer, lesbian, gay, or bisexual; Autistic and neurodivergent people; folks with visible or invisible disabilities; anyone from another historically marginalized group or anyone at the intersection of these groups.
Location and Work Schedule
This role works out of Letterform Archive’s offices in San Francisco, California. This is not a remote position.
Up to 18 hours are available per week during the Archive’s normal exhibition gallery hours (Thursday through Saturday). More hours may be available in the future if gallery hours are extended.
This position is scheduled to start on November 9, 2021.
Compensation and Benefits
This is a part-time, non-exempt position. The pay rate is between $18 and $21 per hour depending on candidate experience and qualifications.
Letterform Archive offers benefits to all employees including:
- Sick leave
- 401(k) retirement plan
- Pre-tax commuter benefit
- Complimentary Archive membership
You will be surrounded by — and able to interact with — beautiful, meaningful materials from the Archive’s collection, as well as a diverse and dynamic community of those who love letters and design. Your colleagues will be 16 people who are passionate about the organization and eager to share their enthusiasm through their work.
How to Apply
Please apply by submitting a résumé and a short cover letter explaining your interest in this position at letterformarchive.org/careers by October 8, 2021.
You may address your cover letter to the “hiring committee” and it should be no more than one page. The most effective cover letters explain your interest in the Archive and this position, and make clear how your qualifications match this role’s responsibilities.
Letterform Archive is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying or have questions about accommodation during the hiring process, please email email@example.com.